Whenever you make a purchase with us, if the transaction is successful, we shall email a Booking Confirmation email to the email address provided by you.

Kindly carry a copy of the email confirmation while arriving at our studio as this shall enable us to make your experience with us effortless and hassle-free.

In case you have made a booking with us and have not received a confirmation email, please contact us immediately, and we shall try to resolve the matter as soon as possible.

Please make sure to make your purchase at least 24 hours (1 day) in advance of your desired activity time and date, no appointments can be made online on the day of the activity itself. Please contact us by call or WhatsApp for short notice enquiries.

We know that plans can change, and we strive to accommodate such changes within our operational capabilities. Our refund policy for art class bookings is designed to be fair to both our customers and our business, acknowledging the preparation and resources allocated to scheduled classes.

Cancellations made after 24 hours of Purchase transaction are not eligible for a refund, however any amount can be adjusted against future appointments. Please refer to rescheduling policy below.

Customers do not show up for their appointment will not receive a refund.

We reserve the right to make exceptions to this policy on a case-by-case basis for extenuating circumstances. In such cases, customers should contact us directly to discuss their situation.

If you wish to reschedule your class instead of cancelling, please contact us at least 24 hours before your scheduled appointment. We will do our best to accommodate your request based on availability, without any additional charges.

In case you inform us of your desire to reschedule your appointment within 24 hours from your scheduled appointment, we will try to accommodate your request, but do not guarantee any such requests will be honored by us.

No rescheduling is possible in case a change request is made within 3 hours of scheduled appointment.

We reserve the right to forfeit partly and/or fully the fee paid by you to reserve your appointment in case rescheduling is done less than 24 hours before purchased slot.

All payments and refunds are processed and handled by a third-party (Razorpay). Incase payments are debited from your account, but the Purchase was not made successfully, please contact us immediately.

Eligible refunds will be processed to the original method of payment within 14 business days of the cancellation request. Please note that processing times can vary depending on the payment provider.

Art Rickshaw Kolkata Pvt. Ltd. is committed to providing high-quality art classes and appreciates your understanding and compliance with our refund policy. This policy ensures that we can continue offering enriching art experiences to all our customers.